Frequently Asked Questions
Everything you need to know about your Mont Adventure gear and orders.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international delivery can take 10-21 days depending on the destination.
What is your return policy for outdoor apparel?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that for safety reasons, climbing hardware and load-bearing equipment cannot be returned.
How do I care for my Mont waterproof jackets?
To maintain performance, we recommend machine washing on a gentle cycle with a specialized technical wash. Avoid fabric softeners and tumble dry on low heat to reactivate the Durable Water Repellent (DWR) coating.
Do you offer a warranty on your adventure equipment?
Yes, all Mont products are covered by a limited lifetime warranty against defects in materials and workmanship. This does not cover normal wear and tear or damage caused by improper use.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress in real-time.